Question 1

Stockists

Accepted Answer

You can find all our Stockists here.

Question 2

Product Availability

Accepted Answer

Majority of our bags are in stock and ready to ship. Bags are made in batches and inventory of it will be uploaded to the website when they are available. If a product variant is out of stock, it will be replenished within 1-3 weeks.

Please note that the Basket Bag 139 and Basket Pack are Made to Order only and require a 7-14 business day lead time after order is placed. Once the bag is ready to ship, you’ll receive a shipping confirmation email.

Question 3

Shipping

Accepted Answer

Orders ship out within 1-3 business days after being placed. Once an order is shipped out, you will receive a shipping confirmation email along with tracking information. Please note that orders ship out on weekdays only. If you’re concerned about shipping lead times, please email us before placing your order.

Please be sure the address entered at checkout is correct before placing your order. If there is an error, please contact us immediately to update the address.

Once an order has shipped out, it is in the care of the shipping carrier and Tunitas is not liable for any errors made by these services. Any claims of lost, stolen or damaged packages should be directed to the shipping company. But we can help provide any information to support your claim.

Domestic Orders: Orders shipped within the United States are through USPS and UPS. All prices will be calculated at checkout.  
International Orders: *Please note that during this global Covid pandemic, international shipments can take longer than usual to be delivered.*

International orders will ship via USPS or UPS. Orders under 1.4lbs will ship for a flat $20 rate. Any order above 1.4lbs will ship for a flat $30 rate.

Please note that international orders are often subjected to duties and taxes by the importing country and it is the customer’s responsibility to pay these fees. To learn more about your country’s taxation rates, contact your local customs office.

Question 4

Local Pickup

Accepted Answer

We are currently not offering local pickup. If you are local and would like to purchase one of our products and forgo shipping, we recommend checking in at one of our Stockists. A list of our Stockists can be found here.

Question 5

Fabric

Accepted Answer

For exterior fabrics we use Cordura and X10 Cotton Xpac. Fabric used will be noted on each bag’s product page.    All bags are lined with a silver 420D Nylon Packcloth. The packcloth is lightweight and durable. Using the silver color helps to be able to see items in the bag and not become a ‘black hole’ should the lining be a darker color.

Waterproofness:
While Cordura is a highly water resistant fabric, the X10 Cotton Xpac is waterproof. But that does not mean the bag itself will be waterproof. For a bag to be 100% waterproof, the seams must be taped or welded as water can seep in through there.

Unfortunately the seams on our bags are not taped or welded. Our bags will be highly water resistant. Though if you worry about water damaging sensitive items, we suggest putting those items in a dry bag or even a ziploc for smaller items.

Question 6

Bag Care

Accepted Answer

Bag got a bit dirty and want to clean it? Here are two ways to get your bag looking fresh and new again:   -Hand wash/ spot clean with water and light detergent/soap. Hang dry. -Machine wash on a gentle cycle with cold water and light detergent. Hang dry.    It’s important to remember to not use heat when cleaning your bag. The coating on the Cordura and Xpac fabrics will delaminate with heat exposure. To ensure the longevity of your bag, please wash with cold water and always hang dry.

Question 7

Bag Installation

Accepted Answer

Need to know how to install our bags? Select from the links below:   Bar Keeper Installation   Stowaway Installation

Question 8

Custom

Accepted Answer

At this time we do not offer any custom bags as we are choosing to focus on production bags only.

Question 9

Return Policy

Accepted Answer

As of right now, we cannot offer any returns or refunds on orders. If you have any questions on the products, please feel free to reach out before ordering.

Question 10

Warranty

Accepted Answer

Any bags we deem as a manufacturer's defect, we’ll replace or repair free of charge.

Bags facing normal wear and tear, or any other damage from use, we’ll gladly repair for a small fee. We’d rather see our bags get new life rather than tossing it into landfills.

Question 11

Wholesale

Accepted Answer

Want to stock Tunitas bags at your shop? Contact us about becoming one of our stockists!