FAQ

STOCKIST

Please visit our Stockist page here.

PRODUCT AVAILABILITY

Majority of our bags are in stock and ready to ship. Bags are made in batches and inventory of it will be uploaded to the website when they are available. If a product variant is out of stock, it will be replenished within 1-3 weeks.

 

Please note that the Basket Bag 139 and Basket Pack are Made to Order only and require a 7-14 business day lead time after order is placed. Once the bag is ready to ship, you’ll receive a shipping confirmation email. 

SHIPPING POLICY

Orders ship out within 1-3 business days after being placed. Once an order is shipped out, you will receive a shipping confirmation email along with tracking information. Please note that orders ship out on weekdays only. If you’re concerned about shipping lead times, please email us before placing your order. 

 

Please be sure the address entered at checkout is correct before placing your order. If there is an error, please contact us immediately to update the address. 

 

Once an order has shipped out, it is in the care of the shipping carrier and Tunitas is not liable for any errors made by these services. Any claims of lost, stolen or damaged packaged should be directed to the shipping company. But we can help provide any information to support your claim.

 

Domestic Orders:

Orders shipped within the United States are through USPS Priority Mail. Priority Mail will generally take anywhere from 1-3 days depending on shipping address location. All prices will be calculated at checkout. 

 

International Orders:

**Please note that during this global Covid pandemic, international shipments can take longer than usual to be delivered.**

 

International orders will ship via USPS or UPS. Orders under 1.4lbs will ship for a flat $20 rate. Any order above 1.4lbs will ship for a flat $30 rate. 

 

Please note that international orders are often subjected to duties and taxes by the importing country and it is the customer’s responsibility to pay these fees. To learn more about your country’s taxation rates, contact your local customs office. 

San Francisco Locals:

Live/work within San Francisco’s 7x7 limits? We offer free pickup or free delivery via bike. At check, select “Local Pickup/Bike Delivery”. Once your order is ready, you’ll be contacted via email to choose to pick up your order or have it delivered. If opting to pick up, we will schedule a time that works for both of us for you to stop by. If opting for bike delivery, we will deliver your order to you at our earliest convenience. No need to be present at time of delivery. Only requirement is that the package can be left without getting stolen.

 

**Please note local pickup is for those who can physically pick it up from our studio space in the Mission District and bike delivery is only for San Francisco addresses. Please do not choose those options at checkout if you do not qualify. Your order will be delayed and or cancelled until a payment is received for shipment.**  

RETURN POLICY

Currently we do not offer returns on items. If you have any questions on the products, please feel free to reach out before ordering.

WARRANTY

Any bags we deem as a manufacturer's defect, we'll replace or repair free of charge. Bags facing normal wear and tear, or any other damage from use, we'll gladly repair for a small fee. We'd rather see our bags get new life rather than tossing it into landfills. 

Copyright 2021 Tunitas Carryall